Where to being with the incompetence of Uhaul and their customer service. It all stated with the change in pick up location with out informing me of the change, then due to lack of service I have to go to the opposite side of town to pick up the truck and dolly which were no where near ready. The Executive Assistant for the CEO Joe Shoen was even doing a half way effort to assist me by transferring me to a scheduling office in Mobile AL to speak with a GM about the issue. Sad thing is he had said he was going to remain on the line until they pick up which didn't happen. I was transferred to the regular customer service. The car dolly had a light out and APPARENTLY it was wired "backwards" according to the employee. After sitting there waiting for over an hour for them to repair it I get home and find that there's no appliance dolly. When I call about it I'm told to drive back across town to pick up one burning gas that I shouldn't have to and when I ask them to deliver one because I know they have the pick-up's there that could do it I'm told there's not trucks and no one that can do that. Now when I speak to the 800 customer "service" I'm told that the only thing they can do is put in an objection to the store manager which will take about 72 hours for the manager to respond and I'm loading up tomorrow and leaving Sunday. Tell me Uhaul WHY should I spend more money in gas to go back for YOUR company for fix YOUR mistakes?