May 29th we rented 2 8ft tables and 25 chairs for my grandparents Anniversary party. We tried to return them Monday. The clock read 4:31 when we pulled up. Gate closed, no one in sight. And clearly on this very page, hrs are listed (close at 5pm) no big deal, we called Tuesday and returned them with no hassle. This past weekend we rented a tiller. Husband picked it up Sat. Morning so rental is until Monday. We're under the impression it's due back no later than close this Monday. We made a mistake.. so instead of any understanding we get hateful attitude, hung up on, and charged another 72$ for 2.5 hr late fee. That's ridiculous! We already paid 123$ for a rental fee, used the equipment for a few short hrs the entire time it was in our possession. No damage, were not trying to keep any equipment, we made a very simple mistake that could have been easily forgiven, but she decided to charge us and behave very unprofessionally. Over the yrs we have done business with them on multiple occasions. I'll never do business at AA RENTS ever again!! I encourage and support local businesses, but not when the business isn't willing to treat its customers with any kindness or even an ounce of understanding for a very honest mistake.