If you don’t read any more of this review, take your money elsewhere and use an honest moving company. Gateway was a SCAM from the beginning. One of their “sales” associates, TYSH gave me a call one day for a moving quote from Ohio to Oklahoma. Come to find out everything out of her mouth was a lie and she only cared about her commission bonus. She even had the nerve to call me on MEMORIAL DAY and asked why I hadn’t submitted my down payment for the move so that she can receive her bonus LOL. Amazing that someone like this even has a job to begin with. So she gave us a quote, promised it would be there in 3-5 days since it was “peak moving season” then after we agreed to this, we were handed over to their dispatch team and never heard anything helpful from her again.
After the contract was signed, they changed the original delivery window to 30 DAYS, not the original 3-5 day window given by TYSH.
Long story short, we did not get our belongings in 3-5 business days, it took over ONE MONTH to get to our destination. During this time, when you call their customer service number, you interact with DELILAH (absolutely terrible), MARCUS and BENJAMIN, just to name a few. They are never apologetic and choose to talk over you when you’re trying to speak. It’s amazing that a business like this even exists. Arrogant, lying and prideful employees who are working for a scam of a company. Life is too short to work with people like this. Do yourself a favor use anyone else for your next move.