Martin and Sherry are completely incompetent. Sherry is unresponsive, and unorganized. They didn't have any contingency plans (which the rep who quoted us said there would be), and Martin was extremely rude and unhelpful when they mixed our move up with another move, telling us the day before move day that they wouldn't have a truck for us. I can quote Martin as saying "I don't care what [the guy who quoted us] said" when I asked about the guaranteed pick-up day in the contract. We heard later that they even acknowledged their error to other members of the move team, but they never contacted us to correct it or apologize. If the driver hadn't gone out of his way (driver doesn't work for Lile) to deal with everything we would have had a serious scheduling issue and probably lost tens of thousands of dollars paying another company to quickly move us. Save your money and sanity by not working with these people, they were essentially a complete detriment to the move process with other people having to pick up their tremendous slack.