Do NOT use- our move was a nightmare. We had items in Federal/Whalen’s storage warehouse for a month during our move from IL to NC. 50% of our boxes arrived with rodent feces in them. Our couch and armchair were also covered in rodent feces. When we filed a claim, we were denied any reimbursement because our coverage “didn’t get include infestation and there was no way to prove damage had been incurred during the move.” We had paid extra to have the highest level of coverage for damaged items, which apparently didn’t matter. I was told after the fact that they never provide reimbursement for any type of infestation. I am considering legal action, but in all likelihood will have to just deal with it as an attorney is too expensive after such a pricey move. We spent a fortune in an exterminator, house cleaning, and dry cleaning. We also had to throw away and replace several items. Horrible experience.

We interviewed five large movers for our out of state move. Paul Rubinsak convinced us that the move was in good hands with Allied: all employees were background screened, the replacement insurance would cover any minor damage without any issue.
The balance of our things were packed by a crew and loaded onto a truck, which then proceeded to sit in a warehouse in Chicagoland. The delivery was assigned to the last day of a four-day window (our stuff was already on the truck for a week). Then we were delayed a day; driver was sick. Then we were delayed another day because Allied booked the driver for the wrong date.

Our delivery driver called us the day before the delivery; she was coming from St. Louis, driving to Chicago to pick up the load, then driving out to Iowa. The unloading crew of four was coming from Omaha, about 2 hours away. Driver doesn’t arrive until almost noon. The unpacking crew is literally three (not four) random guys that the driver called up from a Native American reservation; no background checks, no drug checks. The crew didn’t have any supplies (e.g., carrying straps). The driver Attempted to put down plastic in house to save the carpeting but then didn’t tape the plastic edges down (think slip and slide) before starting to move stuff into the house. One guy spent most of the day chatting up anyone who would listen; another guy asked my mother-in-law for a beer. The beer guy attempted to pick up a round coffee table and put it width-wise threw the rectangle front door, which was framed in brick…what was a new table was no longer a new table. These were NOT experience moving guys and had no idea how to unload and move furniture, let alone put it back together (first crew disassembled EVERYTHING unnecessarily). Our family ended up reassembling the furniture properly after the crew left.


The packing done by the first crew – where to begin?! Two mattresses (including one that was 3 weeks old) were not in mattress boxes, but shrink wrapped and stood up on their sides in the truck with stuff stacked on top of them for over a week. Not in shrink wrapped. Doubled over. They were crumpled like accordions.
Pictures in expensive frames were packed without paper around them like sardines. A bar table was packed without padding around the base – just stacked in the truck – so the wood was chewed up but the time it was unloaded. The packing crew used tape to wrap plastic around a leather bed frame – and taped the bed frame in the process stripping the leather.
The packing crew used wardrobe boxes for EVERYTHING. Why? Because 1) they cost more, and 2) monkeys could have packed better than these guys did. A 3’ santa and reindeer was set into a wardrobe box without packing material around it, then leather coats laid on top of the reindeer antlers (scratching the leather). Everything from the garage was thrown into two wardrobe boxes that are now too heavy to move.


We took out full replacement value insurance. We’ve spent months dealing with furniture and leather outfits hired by Sirva, only to have not a single piece appear as it did before. It’s nine months post-move and our claim is still not resolved. Well, Sirva thinks it is, since they already cut us a low ball check (which we won’t cash). I had to request an itemized breakdown of the dollar amount, and discovered that they omitted a 55” TV that no longer works (documented by Sirva’s third party repair outfit) and only provided an appearance credit on the scratched treadmill. Don’t worry, they don’t pay for delivery charges or tax for the replacement furniture either!

DO NOT US THIS COMPANY!!!!!!!!!!
This is not Allied movers they are a subcontractor for Allied. We used them for a move to Florida from Illinois. The salesperson told me there were Allied employees doing the move they are not. Do not be fooled by Allied's top five online rating. An unmarked box truck came to pick up our belongings to take to a warehouse until a semi with other peoples belongings became available for the trip to Florida Federal finds anyone available with a tractor to pull a semi trailer across country and drop off peoples belongings. Our move was a nightmare with these people. Out of ten pieces of furniture five were damaged among them two antique's, one badly chipped with a piece of tape on it marked SOLD???? WHY SOLD ?????? I have pictures. What happened to our belongings from Oct.19th to Nov.3d pick up and delivery 15 days? It Gets worse we're missing a 55" TV, a hose reel ,a metal plant stand and several boxes one with irreplaceable family pictures. Boxes were crushed and split open with numerous pieces broken and jewelry missing. What a mistake to trust these people with your positions you worked so hard for they are terrible.