This place is horrible!!!! After my husband initially called for INFORMATION but didn't reserve they called him DAILY and left messages for a week trying to get him to reserve. Then once we decided to reserve, the day we showed up to sign papers, no one was there (even though we called that morning to confirm hours and they said they'd be there at that time but they were closing early). We waited for 30 min until someone finally showed up. While we were waiting, btw, we also called the 800 number and couldn't get a hold of someone at first and then once we did, they were surprised to hear that the facility said they'd be closing early because they shouldn't. Then the day we moved in, the person helping us took forever chatting and getting all our stuff set up. Why come in in advance if it's gonna take 30 min in the office when you have a truck load full of stuff waiting? To top aaaaall of this off we went today to move out our stuff and everything is COVERED WITH RAT/MICE POOP!!!!! I get that you can't completely control that but this seems completely unchecked and if you know it's an issue, WARN PEOPLE!! We would've laid traps or sprayed or something!! So not worth the money we spent to have such a horrible awful experience!!!