Type: Truck rental
Phone: (201) 437-5042
City: Bayonne, New Jersey
Address: 910 Broadway, Bayonne, NJ, 07002
Business hours
Mon-Fri: 8 am - 6 pm
Sat: 8 am - 2 pm
Sun: 8 am - 12 pm
To get a quote or place an order, please call (201) 437-5042
Customer's reviews
1
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Sean H.
Sean H.
Dishonest, disgraceful and aggressive. We brought our kids to America on holiday from Ireland and rented an 8 seater van for 1 month and 2 weeks. The children were excited as three of them are disabled and this was their first trip to the States. We had received a written quotation that charged 4.99% ($164.67) for a "Vehicle License Fee." I called (nearly a week before my rental was due to expire) to extend the rental for 1 additional week (due to covid) and was told by one of the owners (Paul) that it was "no problem" and that "you can do so at the same weekly price."
When I returned the van I discovered that not only had the daily price increased 70% for the extra days, but the "Vehicle License Fee" for the entire rental had increased from 4.99% ($164.67) to 13.99% ($574.98). When I questioned why this fee had increased so dramatically, I was told by another owner (Salena) that it was a "software glitch" due to me extending the contract another week and "could not be fixed." The system supposedly could not issue me with a refund. Huh?
Paul also "discovered" a "new" microchip on the windscreen that he assured me was minor and not to worry about it. He said that he could get it fixed for $100. A week later, I was suddenly billed (without warning) nearly $1,100 for a brand new windscreen. When I asked for proof that the work had actually been carried out, Paul could not provide any documentation. In fact, he grew belligerent and aggressive. Gone was the "nice guy" image that I first encountered and the real Paul came out. He actually threatened to call the police because I was allegedly "blackmailing" him by email when I suggested I might have to dispute the charge with my credit card provider.
Please support small local businesses, but stay far, far away from *In*sensible Car & Truck rental as they don't have your best interests at heart. I have uploaded a copy of both my original online quote and the actual rental agreement to show the original 4.99% Vehicle License Fee and a copy of the agreement they handed me when I returned the vehicle which shows a 13.99% Vehicle License Fee. Reprehensible people with no moral compass of any kind.
October 2, 2022, 6:13:43 pm
When I returned the van I discovered that not only had the daily price increased 70% for the extra days, but the "Vehicle License Fee" for the entire rental had increased from 4.99% ($164.67) to 13.99% ($574.98). When I questioned why this fee had increased so dramatically, I was told by another owner (Salena) that it was a "software glitch" due to me extending the contract another week and "could not be fixed." The system supposedly could not issue me with a refund. Huh?
Paul also "discovered" a "new" microchip on the windscreen that he assured me was minor and not to worry about it. He said that he could get it fixed for $100. A week later, I was suddenly billed (without warning) nearly $1,100 for a brand new windscreen. When I asked for proof that the work had actually been carried out, Paul could not provide any documentation. In fact, he grew belligerent and aggressive. Gone was the "nice guy" image that I first encountered and the real Paul came out. He actually threatened to call the police because I was allegedly "blackmailing" him by email when I suggested I might have to dispute the charge with my credit card provider.
Please support small local businesses, but stay far, far away from *In*sensible Car & Truck rental as they don't have your best interests at heart. I have uploaded a copy of both my original online quote and the actual rental agreement to show the original 4.99% Vehicle License Fee and a copy of the agreement they handed me when I returned the vehicle which shows a 13.99% Vehicle License Fee. Reprehensible people with no moral compass of any kind.
