I don't even know where to start with how horrible their customer service is. We reserved a truck on 7/2 for a cross-state move tomorrow. We called today to confirm the reservation and SHOCK, they don't have a truck and there's not one available in the entire area. Apparently, a "reservation" doesn't guarantee a truck. They're so sorry for our "inconvenience". Run away as fast you can. Not just from this store but from ALLLLL of Budget!! We got zero help from the local stores, corporate, or customer service.
Follow up: Uhaul has a truck and they matched Budget's price.