We had a terrible experience with Wiltfong Moving & Storage and United Inc. Our move was in mid-November 2019, and the plan had been to pack and crate our items for 5 days in South Bend (Indiana), store the truck for the weekend, and then arrive in Minnetonka (Minnesota) on Monday. The truck did arrive early on Monday morning in Minnesota, with the intention to leave before Tuesday noon. No movers showed up until 9:00 am. Two hours later, another mover showed up, and could not lift heavy furniture. They dropped and did serious damage to our custom-made armoire. It is still sitting in pieces in our garage.
Seven hours after the truck arrived at our home, a ton of movers showed up and proceeded to stampede through the house in order to get the job done before dark, which meant they needed to finish in 2-3 hours. The crating and moving in Indiana had taken 5 days. They scratched our new wood floors, dented our walls, damaged more furniture, and tracked mud all over our new carpeting. The driver acknowledged the damage and, in his haste, to leave said to call Steve Nixon to get help.
We called Wiltfong immediately about what happened. Steve Nixon and Ryan Wiltfong did not send an inspector to assess the damage or help with assembling and putting furniture in the correct rooms. Instead they just sent us claims forms. Ryan Wiltfong stated that “they would settle the claims after the listed items were repaired and receipts were given.” We had purchased $132,000 moving insurance. We proceeded to get most of the items fixed (except the armoire, which is ruined), as well as repair the wood and walls, broken glass, and clean the carpets. We submitted receipts and claim forms. Ryan Wiltfong NEVER reported the damage to United Inc. We found this out after calling United’s headquarters in mid-February, and found they had no record of this ever happening!
We are stuck with the bills for almost $10,000 worth of damage. Wiltfong and United are denying the claim because an inspector never came. The same inspector that we had asked for in November/December that Ryan and Steve had ignored. Now in March, United Claims Department wants to come out now to see the damage and the boxes.
This was a complete disaster, through the intentional incompetence and lack of concern for the customer of Wiltfong Moving and Storage and United Inc. Do not use them if you value your property. I certainly would not if I had known this was the move that I would have.