They get 10 stars**********
Eddie & his team were great. They were careful with my special glass items. They were polite, professional and efficient. I was really impressed with how fast they loaded everything & how careful they wre with my stuff. I will continue to use them & I'll request Eddie & his great Team!!

I am beyond disappointed and disgusted with the service and communication I have had with this company. I had a local move in L.A. on Sept.1/18 and contacted the company within 2 days regarding a box, clearly marked as FRAGILE-DISHES, in which almost all the contents were completely destroyed as a result, I am sure, of an extremely heavy box being loaded onto the fragile box as it was brought into our home. I was told to submit pictures of the damaged goods and took a video but cannot get from customer service the phone number or email address for Jesse Heeber, Director of Operations. In addition,3 of 35 boxes, clearly marked as boxes 8, 10 and 17, were missing. I called another 3 times and spoke with customer service who promised that someone would be in touch with me shortly. It has been 2 weeks (!!) and NO ONE has contacted me .I believe the company hopes that I will simply give up but in fact I will escalate my complaint to a much more public level if this is not resolved fairly prior to my return to Los Angeles in the near future.

I apologize for not writing this review sooner (but with a new job and a move I've been busy). I cannot say enough good things about the crew that moved me from Glendale, CA to Avila Beach, CA in June. Sean, the guy who came our to review what I needed (and give me a price quote) answered all my questions completely and provided a reasonable quote that was quite competitive. They also, since my move was a smaller one, got a smaller truck so that I was not charged an outrageous price. Erica in the office was a joy and pleasure to work with . She always resolved issues or questions when I had them. They were a bit late initially the day of the move because they had a flat tire (totally understandable) but they truly outperformed on every detail of the move. The supervisor and his crew did a great job. One of the guys was brand new and it was obvious he was not working up to the supervisor's standards (since he damaged a wall light in my bedroom). So, they immediately got rid of him and they couldn't have been nicer about replacing the wall light (they even came out and installed it). Other than that there was NO damage to any of the items moved. The two main guys were hard working, honest and smart. Do not believe any negative reviews about this company as they are not true. I asked Sean when he came out to give me the estimate to explain the negative reviews and he answered me honestly. They do over 300 moves a month so you are bound to have a few people who are not happy. But these guys try to make you happy with your move. They were quick and packaged everything superbly. I really cannot say enough good things about them and I will use them in the future.