I paid and booked a tow hitch with installation on July 29th via https://www.uhaul.com/Trailer-Hitches/ , paid in full, and then received this confirmation email for my appointment.
On the morning of the confirmed August 8th appointment I got up extra early to drive more than 2 hours to Bakersfield uhaul location from Guadalupe/Santa Maria. I arrived at 10:15am just for the staff to tell me there’s no scheduled booking for me to install a hitch, no part, they had no accountability of poor communications for customer service. After speaking with manager Heather she tries to “educate “ me on how to use the computer and how the internet/website/database/etc works. In other words, all employees at this location was trying to find anyway out and anyway possible to say this is not their fault for negligence.
Ultimately they processed a refund that is $10 over. Giving a customer an extra $10 for their negligence is embarrassing and sad for the establishment.