My latino coworker and I just went to pick up our truck from this U-Haul location for the weekend for the LGBTQ+ nonprofit that we work for. Despite our confirmation email, we were told that they couldn’t let us have the truck for the duration we had reserved. John, the general manager, then told us he would make it work anyway and then changed his mind after I presented my identification as the one who would be driving the truck. We were then told we seemed “sketchy” and were kicked out of the store. I’ve never in my life been treated this way as a customer anywhere. I don’t know whether this store manager is homophobic, racist, a combination of both, or was just having a terrible day. I will never use this location again, and I recommend everyone in the community do the same. We’re now scrambling to find a last-minute alternative for our nonprofit to use. We were told that “online reservations are not guaranteed” so apparently at their discretion they can turn people away who look like us for no reason.