Arrived to pick up my reserved U-haul this morning and this company has changed their policy to the point where you are unable to rent anything without having a secondary person who can verify who you are. Last time I rented a U-Haul they did not require this. What the hell do they think requiring a verified contact is going to stop if someone wants to steal something they are going to do it anyway and probably not pay for the damn truck or trailer anyway. the representative at the counter was rude and unhelpful. She seemed to not have the knowledge capable of working the counter even as well. This place is a joke. Save your time, Save your money. Go somewhere else.