Type: Truck rental
Phone: (269) 685-5295
City: Plainwell, Michigan
Address: 68 10th St, Plainwell, MI, 49080
Business hours
Mon-Fri: 8 am - 4 pm
Sat: 8 am - 1 pm
To get a quote or place an order, please call (269) 685-5295
Customer's reviews
1
Write your review
Steve Cox
Steve Cox
This company is predatory. Stay away.
I rented a U-Haul trailer on Saturday morning for $39 and was told it needed to be back early Sunday morning (despite them being closed from 5 Saturday until 8 Monday), and that I'd receive a text with after-hours instructions. When I clicked on the text it said it was expired and gave no further info. I brought the trailer back on Saturday evening and left it where I'd picked it up.
I got an invoice Monday morning for $140. When I asked the reason I was told that I hadn't followed checkin procedures. The trailer was in place, required no cleaning, and cost the company no lost revenue. Why would a reasonable company that cared about its customers do this?
October 18, 2021, 3:13:53 pm
I rented a U-Haul trailer on Saturday morning for $39 and was told it needed to be back early Sunday morning (despite them being closed from 5 Saturday until 8 Monday), and that I'd receive a text with after-hours instructions. When I clicked on the text it said it was expired and gave no further info. I brought the trailer back on Saturday evening and left it where I'd picked it up.
I got an invoice Monday morning for $140. When I asked the reason I was told that I hadn't followed checkin procedures. The trailer was in place, required no cleaning, and cost the company no lost revenue. Why would a reasonable company that cared about its customers do this?
