Budget failed to provide the trucks reserved on three different occasions, including one where the company representative contacted me and promised that the truck would be available because we were renting a month in advance. The agency where we tried to pick up the trucks was a one-person business, pushing trucks out within 15 minutes of their arrival. No attempt was made to check the truck for safety or maintenance. When we called customer service we were told that reserved trucks were not available "all the time." Then--after failing to provide the trucks three times--they put fraudulent no-show charges on my credit card. This is NOT a reputable business.